vhago Responsible Gaming

Our Commitment to Responsible Gaming

At vhago, responsible gaming is not an afterthought — it is built into the foundation of everything we do. We understand that for the vast majority of our members in Bangladesh, betting on cricket, football, kabaddi and casino games is a form of entertainment. It should be fun, controlled and, above all, safe. Our goal is to ensure it stays that way for every single person who uses our platform.

vhago invests continuously in tools, training and technology that help players stay in control of their gambling activity. Our customer support team is trained to identify signs of problem gambling and to respond with empathy, discretion and practical assistance. We also partner with organisations that specialise in gambling harm prevention so that members always have access to independent advice when they need it.

We firmly believe that a well-informed player is a protected player. That is why this page brings together every responsible gaming resource vhago offers — from self-exclusion and deposit limits to session timers and warning sign checklists — in one clear, accessible location. Please take a moment to read through the sections below, even if you feel your gambling is currently under control. Awareness is the strongest safeguard of all.

Age Restriction — 18+ Only

vhago is strictly an adults-only platform. You must be 18 years of age or older to register an account, place a bet, play a casino game or make a deposit on vhago. This rule applies to every player in Bangladesh without exception. We take our obligation to prevent underage gambling with the utmost seriousness.

Every account registration on vhago requires the submission of a valid government-issued identity document — such as your National Identity Card (NID) or passport — before real-money wagering is permitted. Our Know Your Customer (KYC) process is designed specifically to verify both identity and age. Accounts where age cannot be verified to our satisfaction will be suspended until the verification is completed successfully.

If you are a parent or guardian and you suspect that a person under the age of 18 in your household has accessed or is attempting to access vhago, please contact us immediately at support at vhago dot com. We will investigate and take all appropriate action, including permanent account closure and full refund of any deposits made by an underage individual.

Protecting minors at home: If your device is shared with younger family members, we strongly recommend installing parental control or filtering software. Tools such as Net Nanny, Qustodio and built-in device family controls can restrict access to gambling websites for users below a set age threshold. Keeping your vhago account credentials private and logging out after every session are simple but effective first steps.

Self-Exclusion

Self-exclusion is one of the most powerful tools available to a player who feels their gambling is becoming difficult to manage. When you request a self-exclusion on vhago, your account is suspended for the duration you specify, and you will be blocked from opening a new account during that period. All marketing communications will be halted immediately.

vhago offers self-exclusion in the following durations:

To request self-exclusion, contact our support team at support at vhago dot com with the subject line "Self-Exclusion Request". Include your registered account email, your chosen exclusion period, and a brief confirmation that you are requesting this for personal gambling-harm prevention purposes. Your request will be processed within 24 hours, and you will receive a written confirmation once the exclusion is active.

Permanent self-exclusion is irreversible. Before requesting a permanent exclusion, our support team will offer a brief telephone or email consultation to ensure you are fully informed of the implications. There is no cooling-off period after a permanent exclusion is confirmed — this is by design, to provide the strongest possible protection.

Deposit Limits

Setting a deposit limit is one of the most effective ways to manage how much you spend on gambling. vhago allows every account holder to set personal deposit limits that cap how much money can be added to your account over a specified time period. These limits can be applied via your account settings or by contacting our support team.

The three deposit limit types available on vhago are:

Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before the increase is applied — this prevents impulsive decisions made in the heat of a losing streak from causing immediate financial harm.

You can also set a loss limit, which caps how much you can lose (not deposit) over a given period. If your net losses reach your specified threshold within the period, further wagering is blocked until the period resets. This is particularly useful for members who fund their accounts in larger amounts but want to cap their exposure without restricting deposits.

Time-Out & Session Controls

Sometimes a short break is all that is needed to reset your mindset and return to gambling as a leisure activity rather than an emotional response. vhago's time-out and session control features are designed to make taking that break as easy and friction-free as possible.

Time-Out (Short Break): A time-out suspends your account for a brief, predefined period — typically 24 hours, 48 hours, 7 days or 30 days. Unlike full self-exclusion, a time-out is intended for players who need a temporary pause rather than a long-term break. During a time-out, you cannot log in, deposit or place bets. Existing pending bets placed before the time-out are settled normally, and any winnings are credited to your account balance for withdrawal when the time-out expires.

Session Time Reminders: vhago can be configured to send you a notification after you have been actively logged in for a set period of time — for example, after 1 hour or 2 hours of continuous play. These reminders serve as a neutral prompt to pause, review your session, and decide whether to continue or log out. To enable session time reminders, visit your account settings or contact support.

Reality Check: At your chosen interval, vhago will display a brief on-screen summary of your current session — how long you have been playing, your net profit or loss for the session, and how many bets or game rounds you have completed. This feature is designed to counter the immersive nature of live casino and slot games, which can make time pass quickly without you noticing.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. The following warning signs are not a clinical diagnosis, but they are recognised indicators that a player's relationship with gambling may have crossed from recreational to harmful. If several of these apply to you, we encourage you to reach out to vhago's support team or an independent counselling service without delay.

• You spend more money on gambling than you originally intended, and find it difficult to stop once you have started a session.
• You chase losses — continuing to bet in order to win back money you have already lost, often increasing your stake size in the process.
• Gambling is affecting your sleep, work, studies, or relationships. You think about betting frequently when you are away from the platform.
• You have borrowed money, sold possessions, or used bill money or savings to fund gambling activity.
• You feel anxious, irritable or depressed when you are not gambling, or when you try to reduce how much you gamble.
• You have lied to family members, friends or colleagues about how much time or money you spend gambling.
• You have previously tried to stop or cut back on gambling and found yourself returning to previous patterns within days or weeks.
• Winning feels like relief rather than enjoyment, and losing feels devastating rather than disappointing — gambling has an outsized emotional impact on your mood.

Safer Play Tips

The following guidelines are not rules — they are evidence-based habits that help players maintain a healthy, enjoyable relationship with online betting and casino games over the long term. We recommend returning to this list periodically as a personal check-in.

• Set a budget before you start. Decide in advance how much money you are comfortable spending in a session. Treat that amount as the cost of entertainment — not as an investment with an expected return. Use vhago's deposit limit tools to enforce this budget automatically.
• Never chase losses. The most common path from recreational gambling to problem gambling is the attempt to recover lost money by continuing to play. If you have reached your session budget, close the platform. The next session is a separate event — losses from today do not increase tomorrow's chances of winning.
• Gamble only with money you can afford to lose. Your rent, utility bills, food budget, and family expenses are not gambling money. If losing a particular sum would cause genuine financial hardship, that sum should not be placed as a bet.
• Balance gambling with other activities. Online betting and casino games are one leisure option among many. Maintaining a diverse set of hobbies and social activities ensures that gambling does not become the default way you spend your free time or manage stress.
• Take regular breaks. Even in a winning session, step away from the screen at least once every 60–90 minutes. Grab a glass of water, stretch, or have a short conversation with someone nearby. Breaks reset your decision-making clarity.
• Avoid gambling under emotional stress. Feeling frustrated after a hard day at work, anxious about finances, or lonely after a difficult personal situation makes impulsive betting far more likely. Log out and return when you are in a calm, balanced state of mind.
• Do not combine gambling with alcohol or substances. Impaired judgment leads to larger bets, longer sessions and decisions you may regret. vhago is best enjoyed with a clear head.
• Keep gambling private — but not secret. You do not need to disclose your betting activity to everyone, but if you are concealing it from people who care about you, that is a signal worth paying attention to.

Support & Contacts

If you are concerned about your own gambling or the gambling of someone close to you, please do not hesitate to reach out. The following resources are available to members and their families in Bangladesh. All communications are handled with complete confidentiality.

When contacting vhago's responsible gaming team, you do not need to provide an explanation or justification. Simply state that you wish to use one of our player protection tools and our team will guide you through the process step by step. No judgment, no pressure and no marketing follow-up will result from a responsible gaming contact.